Terms & Conditions
Welcome to Total Gleam. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use our services. If you disagree with any part of these terms, please do not use our website or services.
Service Provision
The services provided by Total Gleam are subject to the following terms and conditions. Our exterior cleaning services are available to residential and commercial properties in the UK. We strive to provide the highest quality of service and maintain the best possible standards in all our operations. By booking a service with us, you agree to these terms and conditions.
Personal Information
When you book our services, you will need to provide certain personal information, including your name, address, phone number, and email address. This information is necessary for us to process your booking, provide you with a quote, and deliver our services effectively. We handle your personal information with care and in accordance with our privacy policy.
Quotes and Payment
Our quotes are based on the information provided by you and our assessment of the property. Any changes to the information or additional services required may affect the final price. We reserve the right to adjust our prices accordingly. All quotes are valid for a period of 30 days from the date of issue. We accept payments by bank transfer, credit card, or other methods as specified on our website. Payment is due upon completion of the service unless otherwise agreed in writing.
Service Schedule
We aim to carry out our services on the agreed date and time. However, unforeseen circumstances such as adverse weather conditions or equipment failure may necessitate rescheduling. In such cases, we will contact you as soon as possible to arrange an alternative date and time that is convenient for you. We will make every effort to minimise any inconvenience caused.
Site Preparation
Our team is trained to carry out exterior cleaning services safely and efficiently. However, we require that the areas to be cleaned are accessible and free from obstacles. You are responsible for ensuring that any fragile or valuable items are removed from the area to be cleaned. Total Gleam is not liable for any damage caused to items that have not been removed.
Satisfaction Guarantee
We take great care in delivering our services and aim to achieve the highest standards of cleanliness. If you are not satisfied with the results, please contact us within 24 hours of the service being completed. We will address your concerns and, if necessary, arrange for a re-clean at no additional cost. Your satisfaction is our priority.
Liability
While we take all necessary precautions to prevent damage to your property, Total Gleam is not liable for any pre-existing damage or issues that are exacerbated by our cleaning services. Additionally, we are not responsible for any damage caused by circumstances beyond our control, such as severe weather conditions.
Third-Party Links
Our website contains links to third-party websites that are not operated by Total Gleam. We have no control over the content or practices of these websites and assume no responsibility for them. By using our website, you agree that Total Gleam is not responsible for any damage or loss caused by your use of any third-party websites.
Acceptance of Terms
By using our website and booking our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or concerns about these terms, please contact us before proceeding.
Contact Us
If you have any questions or concerns about our use of cookies or this cookie policy, please do not hesitate to contact us. We are here to help and will address any issues you may have. You can reach us at info@totalgleam.co.uk or by calling the phone number provided on our website. Your feedback is important to us, and we are always looking for ways to improve our services and our approach to privacy.